Days ago I’ve started a topic* here explaining that I’ve reported to airbnb a guest who spent 2 days masturbating all over my apartment (while I was there) and listening to porn out loud.
Airbnb started an investigation and immediately closed my account because of a “conflicting report” from the guest who apparently accused me of sexually assaulted him.
It has been extremely complicated and I could go into details, and thank god I’ve been pushy and insisting on this affair, but Airbnb finally investigated on its own investigation, reopened my account and sent me a compensation of almost one thousand dollars, apologizing for the mistake and how I’ve been treated.
Some members here wanted an update about this story. So here it is. I must say that I’ve spent hours resolving this affair and got some journalists to contact airbnb as well. It surely helped. If I did not insist, Airbnb would just have closed my account on a fake report basis, without a serious investigation.
I’m very concerned how Trust and Safety is impossible to reach and how simple case managers can take such biased and unfair decisions, shut down our business, etc.
Wow.
*A moderator decided to close the initial topic. I don’t know why and I expect the same to happen again. It’s too bad because this story is of importance for any airbnb hosts experiencing such a false complaint against them.