This is my first post on this site. I’ve been a host for about a year.
A woman came today. Her English is not good (she’s also a little older) and it’s clear in the description that the only communicative language is English.
She had awful difficulty finding my place. In a message I provided 4 methods of finding the place: the address (this is Cambodia, so often drivers have a hard time with addresses), a google maps link, specific GPS coordinates, and the location of the nearby biggest mall in the city where I told people I would walk and meet them.
She showed up visibly enraged. I told her I would refund all her money if she cancelled. She agreed, but was so angry when using her phone that she kept pressing buttons and exiting out. She also had a hard time understanding the automessage because it was in English (Cambodia directs you to a US number).
She became further angry and left the house. This is after insulting me personally and swearing repeatedly in French (and English). I don’t feel like this is my fault. Now I have to either go through the expensive process of cancelling her booking or possibly taking her terrible review and then probably having to refund the money anyway. The room is also booked out for the time she was supposed to be here (and I am flooded with guests, who I might add, leave 95% positive reviews). Is there any way to avoid this? The profit margins in Cambodia are really low.