It’s after midnight and my cell rings and I think it is the current guests (haha Felix) - but I see the area code is coming from Arizona. Then I think my aunt who I haven’t spoken to in years is calling for some reason to tell me about a family emergency. I answer the phone and it’s someone asking if I have a room available for tonight.
I asked “are you calling about the cabin or are you trying to reach a hotel” - He said “either one…do you have a room or cabin available tonight.” I said it is not available and asked if I could guide him to some places. That’s when he said it was Expedia’s relocation dept. Well I am listed on Expedia so obviously this guy is going through the properties on there first. I told him he most likely isn’t going to find a vacation rental owner who is going to answer the phone and get him in - so his best bet is to use google and search for a hotel. I mentioned the hotel in my area and he said that is how he found me. That is bullshit. He told me the original reservation was at the Best Western hotel in a nearby city (the one I was bitching about that Air was showing instead of me because I don’t have instant book)…lol. Well that hotel is 40 minutes away and I said if the traveler needs to be there then my city is too far. So I rattled off some other smaller cities in between.
I already spoke to the Expedia relocation dept. when I first signed up. And they said if there was a double booking or an emergency at my place, and guest could not get access…then they would try to relocate the guest. They said they would first use Expedia and then if there was no availability then they would look elsewhere. The guy I was speaking to kept saying “all the hotels are booked…there is no availability.” - Well I don’t know what kind of event is going on but I haven’t heard of it. Maybe he should try calling a real hotel.
I cannot believe this guy is trying to relocate people far away instead of just googling nearby places. He kept insisting he was and I know damn well my website does not come up in a hotel search in the nearby city. I sure wish it did though! Those poor people in the hands of Expedia’s policies.
And since Expedia bought Homeaway - I expect HA will adopt the same relocation policy. Tom Hale (HA’s former COO) alluded to the service fee guarantee being similar to booking.com’s. And the person who cancelled (regardless if your rental exploded) is supposed to pay the difference in cost of accommodation if cost to relocate is higher. Boy it sure would have been nice to get a last minute booking but no opening. I will try to make sure the cabin is always ready though…and watch for that Arizona phone number
Those guests would have hit the jackpot if the Best Western had to pay for them to stay at my rental compared to their hotel room.