A guest booked ~5 weeks ago at a rack rate for a solo trip in December. The calendar gets filled up as time passes. We’re currently down to 2 more days left un-booked in the month. To get those final days moved, we uber discount them (the cleaning fee alone is massive at $200 so it’s hard to keep the home competitive on single nights). These super low “rates” are visible and it can send an interesting message to those that may book (or in this case, those who have already booked).
So the guest above sends us a request. She tells us how excited she is to stay in our beautiful home, etc. Great! But then she tells us that as a result of her recent observations of our rates, she’d like a “price adjustment” based on the rates she’s observing on orphan days in the same month she has her existing booking. Said adjustment would amount to a reimbursement of hundreds of dollars – so she’s not just asking for something trivial.
Has anyone even heard of such a thing? Is this kind of question/request related to an STR normal? Do hotels do this? Have any STR operators even considered this? The whole concept is very confusing to me!
We graciously declined (of course). However, she really wanted to understand why we would deny such a request. We tried to explain the situation with price fluctuations based on supply and demand, orphan days, the inherent cost of booking in advance, bla, bla, bla. She seemed somewhat placated by our explanation. But there’s still a tone where she’s a little miffed and genuinely feels she’s entitled to a pretty sizable refund - before she even arrives!
Are we starting off on the wrong foot now when she stays? It’s my position that her even posing the question is preposterous. Am I missing something? My apologies if this concept has been discussed before. . .