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I saw an email about a month ago re Airbnb stating they were making changes to the rating system, specifically discussing the “all 5 stars in each host category but a 4 for overall” for the host.
Does anyone have info on where to find that? I’ve had three of them and I don’t remember if we are to notify Airbnb or if they change their math when it comes to overall rating.
This happened to me twice during the struggle to hold onto Super host after getting a one star. May was definitely not my month. I daresay when tweaking one bad review a year was up for consideration they must have been quite serious. If I were allowed to delete that 1 one star, I would still be at 4.9. Now I am about to lose SH. It’s harder now to get a bad review removed.
I jut recently had a 4 overall with 5 stars in all the other categories ALONG WITH a super positive detailed review. I contacted the guest with a “thank you for the detailed review which will be helpful to future guests … If you are comfortable, would you be willing to provide me some ideas to make your overall stay a 5? I love the feedback and use it objectively to improve.” She responded almost immediately with a few suggestions that made sense and were easy updates.
That is very helpful information. There actually could be guests that are giving a 4 overall for real.
Turbo Tax actually asks a question, “did you mean to leave the “xyz” box blank?” That might be a good suggestion for Air to ask… “we noticed all your answers were 5 stars… Did you mean to give an overall if 4?”
I seem to remember that was in a video interview with the new “Host Liaison” Director or some such … about 4-5 months ago. If anyone keeps all the ABB Community emails it might not be too hard to find. I think the term used was “outliers”.
APRIL. The outlier review announcement. Turns out Air was only “considering” it. I suspect that word about this got out to the media about Air doctoring its reviews. Died right there.