Me neither. This is the response from Airbnb.
Hi Susan,
Greetings from Airbnb.
I am Kamraj, your Airbnb Support Ambassador. Thank you for getting in touch with us.
Please allow me to thank you and congratulate you for being one of our Superhosts! This badge speaks volumes about who you are, not only as a Host but as a community member. We appreciate you taking hosting to a whole new level. Thank you so much for your extraordinary hospitality to our guests!
As we discussed over the call you share us with the screenshot where Kenneth’s Card is being use, and we do not know the exact reason, and it might be possible that the guest might have multiple account or use a family member’s card, which could lead to confusion.
Further, as I have mentioned to you that I documented the issue, so it would not be impacted to you, and it is really a rare situation and can only be resolved if the guest reach out to us and if the guest wanted to know more details about the situation I will request you to tell the guest to reach out to us so that we can assist her in better way. You can also share the number which I will provide you below.
It was a pleasure assisting you, I hope everything is at its place now. I hope I was prompt and was able to resolve your query to the best of your satisfaction by providing all the required information.
Your trust and happiness are the keys to a better Airbnb community. We really appreciate your patience and understanding.
For now, I will be closing this email thread, but please know that we are here with you, all throughout your Airbnb journey. So if ever you need assistance or have any questions please call us at +14158005959, we are open 24/7. We will be happy to help you.
You may also write to us about your experience in the link below, and we’ll pass it on to the teams who are working to help make Airbnb better for everyone.
airbnb.com/help/feedback
Please be assured, we value feedback from our community members regarding ideas, issues, or appreciation and the team will review it.
Thank you for being a valuable member of our community.
Please reach out to us if you have any other queries. We are here to delight you round the clock.
Wishing you a great day ahead.
Regards,
Airbnb Support