Double booking has this happened to any of you....so distressing for the guest

That’s a picture, not something brought up from the AirBnb app. I pulled up my receipt from earlier this year and it didn’t look anything like the receipt Lil showed you.

Was that the total price for your place (including AirBnB fee, taxes, etc)?

This sounds more and more like a third-party booking or a sublet. Maybe even a scam that you averted.

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It says “Transportation & Car”. This would be anything but a booking for an accommodation.

Looks like the “guest” messed this one up by booking something different? Or maybe their car car was booked through Airbnb and they thought it included the accommodation??? Can guests book transportation via Airbnb now as well?

The merchant details seem to be legit and it was indeed Airbnb processing that transaction. So Airbnb should be able to tell the guest what this was.

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I was wondering why it said transportation and car too.

It doesn’t look like anything I’ve ever seen and the whole thing is really odd.

Me neither. This is the response from Airbnb.

Hi Susan,

Greetings from Airbnb.

I am Kamraj, your Airbnb Support Ambassador. Thank you for getting in touch with us.

Please allow me to thank you and congratulate you for being one of our Superhosts! This badge speaks volumes about who you are, not only as a Host but as a community member. We appreciate you taking hosting to a whole new level. Thank you so much for your extraordinary hospitality to our guests!

As we discussed over the call you share us with the screenshot where Kenneth’s Card is being use, and we do not know the exact reason, and it might be possible that the guest might have multiple account or use a family member’s card, which could lead to confusion.

Further, as I have mentioned to you that I documented the issue, so it would not be impacted to you, and it is really a rare situation and can only be resolved if the guest reach out to us and if the guest wanted to know more details about the situation I will request you to tell the guest to reach out to us so that we can assist her in better way. You can also share the number which I will provide you below.

It was a pleasure assisting you, I hope everything is at its place now. I hope I was prompt and was able to resolve your query to the best of your satisfaction by providing all the required information.

Your trust and happiness are the keys to a better Airbnb community. We really appreciate your patience and understanding.

For now, I will be closing this email thread, but please know that we are here with you, all throughout your Airbnb journey. So if ever you need assistance or have any questions please call us at +14158005959, we are open 24/7. We will be happy to help you.

You may also write to us about your experience in the link below, and we’ll pass it on to the teams who are working to help make Airbnb better for everyone.
airbnb.com/help/feedback

Please be assured, we value feedback from our community members regarding ideas, issues, or appreciation and the team will review it.

Thank you for being a valuable member of our community.

Please reach out to us if you have any other queries. We are here to delight you round the clock.

Wishing you a great day ahead.

Regards,
Airbnb Support

:rofl: :rofl: :rofl: Another oh so informative communication from Airbnb.

“Here to delight you round the clock”??? Kamraj must moonlight as a sex worker.

What happened with this booking is now clear as mud.

(Try not to let all those paragraphs of praise go to your head now, eh?)

I contacted Lil, and said that I would unblock October 4th for her, as she said she would stay with us on the way home. She said she is not trusting of Airbnb at this time. I can’t say I disagree with her!

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Didn’t someone else mention that they were persistently escalating an issue once Airbnb showed unprofessional behavior where Airbnb eventually apologised profusely, agreeing with the host?

It’s not like the world is coming to an end but Airbnb has put the host in an uncomfortable situation, requiring extra time to solve this mystery, so Airbnb should acknowledge their f***-up and do something for the host…

The response that the host received is utterly useless, doesn’t address the issue, puts more work on the host for a situation they caused themselves and then have a rep write to them that they can reach out to support for round the clock ‘delightment’ :joy:

We’re all not perfect but this message is far from the quality standards a globally operating company should have. Kind of disappointing.

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Just a wild idea. Maybe someone using Hyeyeung account is selling your airbnb somewhere else for more money and then booking it for their third party customer. They just didn’t realize how confusing this would be. Like they made a duplicate listing of yours and rented it for more, but then they can’t keep up with being in the middle of communicating with the guest.
So Lil was looking at a copy of your listing and chatting with someone who was managing the copy of your listing. Hyeyeung account just changed their phone number to Lil’s and hoped you two would work it all out. Maybe they forgot to change picture and name to Lil from their last third party guest.

That is the only think I can thing of other than airbnb cross linked accounts. It would explain why your messages went through. You would have to look at Lil’s airbnb app and click on what she booked and see if you were showing as the host or if it was a copy of your listing showing another host.