On the east coast - in the blizzard -
A guest came for a funeral. Checked-in. Lovely gal. Our public transportation system is shutting down at 5 p.m.; she would have no way to get to her aunt’s house where all the family is congregating.
I found a friend close to where her aunt lives who could house her (not an airbnb host). We got to the friend’s house, had a short visit, and the guest learned that, because other family were not going to make it into town, there was a now a bed for her, so I drove her to her aunt’s house.
I couldn’t alter the reservation because that time had passed, so I sent her a refund for two of the four nights through the resolution center. It was just the right thing to do.
All the verbiage in the resolution center is assuming that it is a negative situation. Does using the resolution center flag my account at all?
Just curious if anyone knows anything about this.
