I’m in a bit of a bind. At 11.30pm on the 20th of March 2015 (Yesterday) I was informed by AirBnb that my shared room had been booked for the 21st of March (incredibly short notice I know!) What’s worse is that the guest messaged saying that they intended to arrive at 8am! Incredibly short notice! Now I notice the booking within 15 minutes of it happening and promptly try to cancel it but to my dismay, I am told that it is too late to cancel a booking. I find this to be quite hypocritical that a guest can make a short booking at such an incredibly short notice without having the decency to send a prior request but I as a host cannot cancel the booking at the same short notice that they had given me…
Now, here is the dilemma. The guest has just changed the conditions of his booking to arrive on the 22nd of March (tomorrow) and I now have the option to either accept or refuse his changes. I want to refuse the changes but I am wondering if in doing so, his entire booking would be cancelled?! I really hope that this would be the case but I just want to make sure that this is the case before I proceed.
Also, I tried to get in touch with my local AirBnb (France) but they are shut…I don’t want to cancel the booking before talking to them. Because I will be subjected to a $100 fine despite the fact that the guest booked so last minute.
I have written to and texted the guest advising him to cancel the booking from his end. He doesn’t seem so keen to do so…
Has anyone ever been through this? Any advice?! It would be much appreciated - thanks in advance!!