Does anyone use Stripe? Refund chaos

1

I use Airbnb and I also accept direct bookings from my own site. I therefore use Stripe (a bit like Paypal) to handle all the financial transactions, and I am hitting a brick wall of sheer chaos in trying to refund my guests who have cancelled their upcoming stays with me.

Does anyone have any advice or links to an online tutorial - despite numerous emails with their customer support I have no way of knowing when my guests will be refunded or any record of how much - it’s an utter shambles.

Thanks in advance,

Helen

2

I’ve been able to issue refunds through the Stripe dashboard (returning of security deposits):

From the Dashboard

  1. Find the charge to be refunded in the Payments overview page.
  2. Click the ••• icon to the right of the charge and select Refund charge .
  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.
  4. Select a reason for the refund. If you select Other , you must provide an explanatory note that is attached to the refund.
  5. Click Refund .

The below link has some other refund options available:
https://support.stripe.com/questions/refund-a-customer

Best of luck!

3

There is plenty of information in Stripe’s knowledgebase, but here’s your answer:

We use Stripe for our clients’ ecommerce applications and once it’s set up, it’s easy to use and navigate.

4

As you know, Stripe has an open API, as is used mainly because it can be easily coded into a custom UI. So, you likely use Stripe through a UI, that UI should have easy ways to refund.

The refund fees are brutal, thank god I was grandfathered in until April 1! But from then on it will be a bloodbath.