Does a Masked listing affect rating?

On the Airbnb Dashboard, under “Hosting Summary” my “overall rating” is 4.6 …but the ratings for each of my two active listings are 4.9 and 4.7

So where does 4.6 come from? The only thing I can think of is that maybe they are averaging in a 3rd listing that I created but later “masked” (before any reservations)…so there are 0 reviews.

Anybody have any ideas?

Have your tried deleting the third listing/calling Airbnb?

I don’t want to delete it because I am planning on using it during the winter months.

Then don’t. Just call Airbnb and ask their advice.

How many reviews do you have for each of those listings separately?

Thanks, I figured it out…it was an old listing with a rating of 4.5 that I had paused. When I deleted it my average came up.

1 Like