This forum is dedicated to connecting hosts with other hosts. Sign up to get the latest updates and news just for AirBnb hosts! Note that we are not affiliated with Airbnb - we are just passionate hosts!
Well, last week I have the guests from hell, you know the kind - don’t read listing well, don’t read rules (and proceed to break them) and leave every body fluid you can imaging on the bedding and towels. Anyway I did give a poor review but it seems is a guest who keeps on giving. The den is above my bedroom and usually with the sound machines, fans and music, I don’t hear anything and most people are in bed by midnight. These guests kept me up at all hours and I kept hearing whining. I couldn’t piece it together until today when new guests called to complain ROKU is not working. (I offer it but don’t 100 percent guarantee it’s working because this happened before where guests break the ROKU) but I finally figured out that they disconnect to hook up gaming. (I used to test the Roku after every cleaning and I’ll guess I’ll have to go back to that again.)
I already ban the from bringing in appliances unless they are for beauty or medical but now I’m thinking specifically gaming devises.
Do you think that’s ok. I know it would be hard to police but at least I might have been able to say something. They were already told that they couldn’t not ship packages to the suite but they did so I doubt they would have listened to me.
I’m sure you set up the quiet hours of the accommodation - usually starting at 10pm. That alone would have given me enough reason to go on their nerves if they kept making excessive noise especially beyond midnight. I have no experience on how to document that and involve Airbnb before asking them to vacate the premises but since we have an in-home studio as well, we would not accept that kind of behavior.
We did have gaming folks here before - which coincidentally was the reason why I joined this forum - and they just maxed out our internet connection (well, the Access Point’s max speed) downloading pretty much as many games until their PS5 hard drive was full.
I’ve seen a couple gamers who just live like pigs, no clue if they fall into that category but I know it can be bad. As long as there is no damage, just leave the bad review and move on. But next time, I would intervene earlier and if necessary call the cops on the non-emergency line up front and ask if they could swing by to give you back-up.
I couldn’t see this being enforceable, some people use their gaming console as a DVD player or even as a Smart-TV replacement in case the TV in the Airbnb is not smart or not connected to the internet.
If you don’t want your guests to unplug any connected devices, I’d let them know that you can provide them with a splitter or extension cord so nothing has to be unplugged. Perhaps that’s an option?
Sadly though that doesn’t solve the noise - and yes I do have a set quiet time. I think it must have been a pretty powerful item because is was the vibrating humming noise that kept me awake.
I don’t suppose with “gaming equipment” you mean like adult gaming equipment?
A gaming console is normally not equipped with speakers and definitely not to produce any “vibrating and humming noise” unless they brought a speaker system with a subwoofer.
I really think they were engaged in some intimate “gaming” activities
Different room. The Den is pretty soundproof so it doesn’t pick up sound or voices just if someone is walking around with heavy feet or like I mentioned a weird humming, vibrational sound.
Its probably best to label each cord and port it needs to be plugged into. My roku gets unplugged often and the other Roku TV had 4 different gaming console shortcuts saved. Its hard to police small items. I don’t allow pets and had dogs chew on wooden nightstand. Then the next guests’s dog will chew on the same spot.
Not a gamer, but wondering if there are headsets/earbuds that can be used. Might be worth looking into having them on hand for guests, if they’re not too expensive.
I use wireless headsets for our TV, so we’re not bothering guests.
Is the reason you’re considering banning gaming because of the noise and guests unplug the Roku? I’m not sure how gaming would be louder than watching TV since it would be the same sound system.
As Hosterer said, why not get an HDMI splitter if your tv only has one HDMI input? Some guests will unplug the Roku to plug in their own computer or streaming device.
Banning gaming seems hard to enforce. Many guests will bring a gaming laptop, handheld Switch, or Steamdeck.
It was not the noice but the vibration so perhaps it wasn’t gaming. I do know that they were the terrible guests that broke some many rules so I don’t know what it was but the cords were disconnected after they left.
