We are so glad to be up to 8 Airbnb reviews, though we have had a few other reservations from VRBO and Flipkey. Guests have been amazing for the most part.
We offer keurig coffee cups, paper towels, toilet paper, goats milk soap (we make it here), and the basics like salt and pepper, etc. We also bake a loaf of bread for each guest when they arrive and have it waiting, warm for them with some of the honey we harvest from our bee hives. (they LOVE this, and its not at all inconvenient to offer it).
We offer a charcoal grill that we clearly state in our listing we do not provide charcoal for and if the guest wants to grill then they have to pick up the charcoal themselves.
Most guests have been easy, follow the rules, leave us alone, however we had a guest who was an absolute pain in the a$$. They asked for charcoal and I told them to go buy some, then I realized I had a little left over at my own grill so I gave it to them. No “thank you”.
They acted like they needed their hands held to do everything from food shopping to “where do I go”. They also used 4 rolls of paper towels in 4 days.
We got a good review so I am happy, but it was a guest I would absolutely not have back. They were just “uncomfortable” to be around and to talk to and when they left I was like SWEET RELIEF. Can’t really put it in other words, but the morning they left we had a whole family from Europe arrive and they are SOOOO kind and authentic. These are the kind of people we like! haha.
I am wondering if offering all these amenities just lead to too high of expectations. I am considering removing the grill because there is no way I am paying for charcoal and I don’t want people to expect it. What about paper towels. How many rolls do you provide? What do you all think?