Guest booked for 2. In correspondence before arriving it became clear that guest was bringing a 3rd person for 1 night. I charge extra for a 3rd person. Guest paid for the 1 night for the 3rd person. The 3rd person stayed 3 nights in total. Guest refused to pay for the extra 2 nights. Airbnb cannot take the owing amount without the guests authorisation. Guest wrote me an ugly, hostile email. Guest has written a review but it has not been posted yet as the 14 days are not up. I expect a really bad review. I have never had anything less than 5-star reviews. Guests behaviour was good and were pleasant - left the place spotless.
Should I write a review that will go public at the same time as his? Or should I wait and respond to his review?
If I do a review, this is what I am thinking of writing:
“Guests were very pleasant and left the apartment spotless. Their flight very unusually arrived an hour ahead of schedule. Unfortunately this resulted in them having to wait for us to collect them (free of charge) at the airport. They booked for 2 adults. It states clearly on our site that there is a charge per night for any more that 2 adults. An extra guest came with them and stayed 3 nights and only paid for one night. I would not recommend this guest and his family and would not have them back.”