Guest left me a very positive review although I was dinged a star on value, but the overall review was great. I’m an advocate of honest reviews and my feedback was that the guest left an unattended spill and also left the Aircon on (only discovered this morning, after 20 hours). I still gave the guest a thumbs up as she left other places tidy and she did texted me to say they were in a hurry to leave , which I also mentioned. I docked a star for cleanliness and another for communication, as she doesn’t reply very promptly.
Guest texted back to apologise for the spill and Aircon.
I was wondering if I was being too harsh in my feedback?