Deny people from certain country because of "bad" ratings

Right? I still catch myself making assumptions, though. I’ve got two rooms on the go at the moment and those apparently laid-back young travellers are actually rather snooty hipsters who can’t believe they don’t have a Nespresso machine in their room. And the very formal businessman, who got all the best towels and linen because I thought he’d be fussy, is the coolest friendliest most lovely easygoing guy ever.

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This written review just doesn’t match with 3 stars. I don’t get it. All my written reviews were also good, but in the stars rating very different.

Incredible beautiful door btw.