Deleting listings (AirBnB vs VRBO)

[Lucy_R]

I recently sold my vacation home, so deleted the AirBnB listing, but when attempted to delete the VRBO listing I ran into a roadblock. I wrote to their customer service dept, which prompted this response:

“Currently, Listing’s cannot be permanently deleted. The website is working as designed. The only way to turn-down the listing is to Hide Listing to remove your listing from the site.”

I don’t know what surprises me more - this perculiar policy, or the fact that they don’t even have a fluently written stock response for this kind of enquiry!

Sorry this is entirely off topic, but has anyone managed to get a VRBO listing deleted?

[azreala]

Congrats on the sale!!

[faheem]

“Currently, Listing’s cannot be permanently deleted. The website is working as designed. The only way to turn-down the listing is to Hide Listing to remove your listing from the site.”

Wow, that’s Third World levels of illiteracy. Where is VRBO located, anyway?

[Lucy_R]

i presume they outsource their customer service to somewhere where English isn’t widely spoken, but surely this is a pretty routine query that they could save themselves time by saving a generic response to… mysterious. Meanwhile, I just hope the fact that this listing will remain on their servers won’t cause trouble for the new owners of my ex-house when they try to make their own listing

[AquaticQuests]

Curious why you sold the vacation home?

[Lucy_R]

Mainly because I moved too far away to visit, and a change of job made managing the place myself unfeasible, but also because the property market in the area was beginning to slow, so it looked like a good time to cash out and invest elsewhere.

[dcmooney]

Congrats on your sale! Enjoy the new adventure that awaits!

[faheem]

I recently sold my vacation home

Is that the amazing geodesic dome we had a conversation about some time ago?

[Emily]

Wow, that’s Third World levels of illiteracy

Wow, that’s a REALLY inappropriate statement. Poor spelling/grammar is much less offensive that discrimination and superiority comments

[Ms.Bernadette_Lomax]

Yes, I contacted VRBO one time they said the same thing however I went through troubleshooting first to determine if I could erase the listing without having to call… I was on the phone 2 hours I listed with VRBO and Home Away not knowing they operate as though they’re still 2 different companies…They transferred me to and from Home Away and VRBO reps…

[Lucy_R]

Yep! Fortunately the new owners are better positioned to keep working to refurbishing it into its 70s glory, and will be putting it back up on AirBnB soon

[Lucy_R]

Agh, so frustrating!!!