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I recently sold my vacation home, so deleted the AirBnB listing, but when attempted to delete the VRBO listing I ran into a roadblock. I wrote to their customer service dept, which prompted this response:
“Currently, Listing’s cannot be permanently deleted. The website is working as designed. The only way to turn-down the listing is to Hide Listing to remove your listing from the site.”
I don’t know what surprises me more - this perculiar policy, or the fact that they don’t even have a fluently written stock response for this kind of enquiry!
Sorry this is entirely off topic, but has anyone managed to get a VRBO listing deleted?
i presume they outsource their customer service to somewhere where English isn’t widely spoken, but surely this is a pretty routine query that they could save themselves time by saving a generic response to… mysterious. Meanwhile, I just hope the fact that this listing will remain on their servers won’t cause trouble for the new owners of my ex-house when they try to make their own listing
Mainly because I moved too far away to visit, and a change of job made managing the place myself unfeasible, but also because the property market in the area was beginning to slow, so it looked like a good time to cash out and invest elsewhere.
Yes, I contacted VRBO one time they said the same thing however I went through troubleshooting first to determine if I could erase the listing without having to call… I was on the phone 2 hours I listed with VRBO and Home Away not knowing they operate as though they’re still 2 different companies…They transferred me to and from Home Away and VRBO reps…
Yep! Fortunately the new owners are better positioned to keep working to refurbishing it into its 70s glory, and will be putting it back up on AirBnB soon