I wrote a review for a guest (still in the 2-week period). Guest hasn’t written a review yet. Is it possible for me to delete the review I wrote for them?
Thanks.
I’m not sure you can delete it but you can edit it since the guest hasn’t review you. There is a specific time frame after you have written it. After that time frame, you won’t be able to edit it. I want to say it’s 72 hours, but I’m not sure.
Go to reviews, click on edit, make changes, click on submit. If you can’t delete, at least you can edit it.
If you gave them a glowing review and are annoyed that they haven’t reviewed you, than edit your review to make it generic.
Reviews are for the benefits of future hosts so if it was a good guest, it’s good for another host to know. You can write something like “Left home clean and tidy and followed house rules.”
So you want to delete the review you wrote as punishment for the guest not leaving a review? If so, please do not think that way. You aren’t hurting the guest by not leaving a review, you are doing a disservice to other hosts by not letting them know if this was a decent guest or not. And most of us don’t consider a guest not leaving a review as meaning they weren’t good guests. There are all kinds of reasons guests don’t leave reviews. For all you know, they just had a close friend or relative die, or some other major event in their lives, and writing you a review isn’t exactly a priority for them.
If you want to delete your review because you wrote a nice review before checking on the state of the place and discovered afterwards that they caused damage, it would be better to edit your review, if you still have time, rather than delete it. And it would be a lesson not to write reviews before thoroughly checking the place out.
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i suggest not deleting it and reminding friendly again. it’s the long weekend now people may not have time to get back to you.
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It’s the latter…I wrote the review too soon. A couple hours after the guest checked out, I realized they hadn’t followed the house rules and I had to invest time and effort in fixing things.
I can edit the review to mention that the guest didn’t follow the rules (my initial review was 5 stars), but don’t want to create additional drama (airbnb requires you to specify why exactly they didn’t follow the house rules…so I mention it, they reply back…just unproductive drama). Ideally, it’d be nice if I could just delete the review and be done with it, but doesn’t seem like that’s possible.
As a fellow host I would ask you to please give details. It’s not unproductive, it’s informative. I have had guests request to book with a bad review that only says “terrible guest.” I don’t know what that means! Did they leave some cheerios on the floor? Or did they have a party and trash the place? More information is really helpful for me to decide how to proceed. And if the guest replies, all the better to help me make decisions. I know it’s hard to say negative things about people, but if you stay unemotional and factual, I think it really helps future potential hosts.
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We hosts do! Please be sure to ALWAYS review guests. Many hosts, those who review their potential guests before agreeing to host them, need information. It’s unfair to deny them,
Those of us who use IB need that information too. True, we don;t vet guests but a word of warning can go a long way.
As @Vanmep says, because we all have different expectations and standards we need to know which rules were broken.
For me, for example, if guests didn’t take the trash out or didn’t do the dishes before they left, no big deal. If on the other hand, the transgression was to do with noise then I need to know that so I can stop any bad behaviour before it starts.
Because we’re all different, we need your information.
In previous posts I have said that hosts who don’t review their guests honestly are being selfish. However, I’ve mellowed enough to realise that new hosts just don’t understand how very important reviews are.
This is why all hosts or their co-hosts should check the rental before writing reviews.
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It has always been puzzling to me why a host would rush to leave a review as soon as a guest checks out, without checking the place over first. How can you rate a guest on cleanliness or following house rules if you haven’t looked over the premises? And while there may be no damages or mess, it might take a few days for a neighbor to inform you that the guests were noisy, or that they blocked their driveway, or had a dozen people there when your max is 6.
Or you get one of those scammer guests who phones Airbnb to report bogus issues in order to try to get a refund.
I just don’t understand the rush to review when we have 14 days to do so.
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@rain Please just edit your review to reflect the guest ignoring house rules and what rules those were. There is no need to engage in unproductive drama with a guest over the honest review you leave. If the guest messages you about it in a nice way, apologizing or saying they were confused about the rules for some reason, of course you might want to answer them. But if they are belligerent or dramatic, etc, there is no need to further engage with them. Just block them from contacting you or ignore them. And if they write something threatening, or call you a racist, or attack you with profanity, report them to Airbnb, who may ban them from the platform, which would in fact be productive.
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Just a guess but I imagine that they are new or inexperienced hosts who don’t realise the value of honest reviews.
No one can ever know, even with a crystal ball, what the review should be if the host hasn’t thoroughly examined the rental. As you say @Muddy, problems can also come to light a couple of days after checkout.
But because the complaint was about things needing fixing, these should have been evident when the host first examined the rental after the guests had gone.
Also, as we know, writing an honest and accurate review is an important part of the job. I think that maybe some hosts just dash off a quick review to ‘get it over with’. Maybe they think that once the guest gets the 'your host has reviewed you; email it will prompt the guest to write theirs. Who knows.
But hopefully, hosts will realise the value of accurate reviews if they read this forum. 
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Yes, I suspect the ones who rush to leave a review consider it some chore to be attended to as quickly as possible, or naively assume that if the guest communicated well and was friendly, that they must have also been respectful of the space and the neighbors.
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I used to be a superhost, but hadn’t been hosting for 3 years since the pandemic. This guest was my 2nd one after I resumed hosting.
As to why I left a review w/o checking the cleanliness - I thought the guest was friendly and polite, so being naive and not having the hosting experience for 3 years, I went ahead and left a review. Lesson learnt.
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I closed for 2 years during the height of the pandemic. I was reading all these posts on hosting forums about how post-pandemic guests were the worst they had ever gotten. I had only ever had good guests, so I was a bit wary when planning to open again.
My first post-pandemic guest was actually an accident- I had just been blocking the dates on my calendar, as they became available, and had forgotten to do it for a few days and got a request. I actually wasn’t planning to open again for a few more months. But I got a request for the dates I hadn’t gotten around to blocking.
She had several reviews, all great, and she assured me when I asked that she was double vaxed and boosted (I homeshare and share my kitchen). So I accepted, and she turned out to be one of my favorite guests.
I have noticed a difference in the requests and inquiries I get now- more newbies, more clueless inquiries, more “Awaiting payment” hold-ups because the newbies send requests before having their payment method verified. But the guests I have accepted have all been fine, just like the pre-pandemic ones.
Yes, I’ve known a lot of people who are very personable and friendly, good communicators, are personally well-groomed and well-dressed, but whose homes look like disaster areas. One of the messiest, grubbiest homes I knew was that of a doctor friend. So I never make assumptions about how clean and respectful about their living space people will be anymore.
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Yes you can, go to airbnb support and there will option if your issue related to reservation, choose yes, and then Pick which reservation that you would like to delete the review, and then you can delete your review. But it can be done only before 14 days after the guest check out
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I wasn’t able to find this and I doubt I’ll ever need it, but it sounds useful. By “go to Airbnb Support,” what did you mean? I went to where “support” contacting them by a message thread in messages on the hosting side. But I didn’t have on option of “related to a reservation.” It was just this past weekend but both of us have submitted reviews so I assume this only applies to a review that hasn’t been published yet?
Yes, it is only for the review that hasn’t been published yet and can be done only within 14 days after the guest check out. And yes go to support and contacting by message, and it will ask you to describe the issue. So just write down I want delete review I wrote for my guest, and it will give you options of if it is related to a reservation and you just need to follow the options from there.
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What do you mean, “it will ask you to describe the issue”? When you write a message to Airbnb, a customer service rep replies. There aren’t any boxes or options to check. You mean you tell an Airbnb rep you want to remove your review?
Yes there are. I tried it this morning and here’s what I got:
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Wow. So you just said “I want to delete a review I submitted that hasn’t been published yet” and that’s what you got back? I wonder if there are any other issues that you’d get a form with check boxes for.
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All of the guests we’ve had who’ve left the place a mess were perfectly friendly and polite, left us 5 stars and a nice entry in out guest book and a glowing review.