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Declining guest


#1

Hi,

If I want to decline a guest (no reviews, no bio, not very much by way of introduction in the booking request) and I choose “not comfortable with guest” in the reason, how does that affect any future potential booking requests, vs. choosing a reason like “listing not a good fit for guest”? Ideally, I would like to decline with the former reason, but not sure how airbnb treats that vs. other reasons.

Thanks.


#2

Have you booked many people? You can certainly decline guests, though they like your numbers to be above 88% acceptance. And to confirm; this is for a booking request, not just an inquiry… right? I’ve declined a few that were bad fits and haven’t taken much of a hit on the chin.


#3

Yes, this is for a booking request, not inquiry.

I don’t book a lot of people, mostly because my calendar isn’t that open, but I think my acceptance rate is about 80% right now.


#4

It would be on the ‘Accepted Reservations’ stat from this page; /www.airbnb.com/progress/opportunities/basic/yourlisting#

I’m at 89% of 88%.

I’d personally deny a guest I didn’t feel comfortable with rather than book them and take a harder hit with a cancelation or bad review/experience.

I always push for more information before the denial, requesting that they get appropriate verifications in place and let us know about themselves/guests and their planned stay.

No matter, if you aren’t comfortable you aren’t comfortable… decline and call it a day.


#5

You can certainly ask the guest more questions before you decline or accept.


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