Unfortunately the budget airlines use the antisocial hours as they are cheaper. If the guest has chosen antisocial times because the fare is less when there is a flight available that fits my schedule then I am not sympathetic. If they have booked the only available flight then I try to be flexible. Having said that 6 hours early or late would be charged 1/2 the daily rate extra.
I ask their approx arrival time and that gives me the opportunity to head things off. However some never reply or are not sure which I take to be after my 5pm check in time. I have had some turn up early, if the room is ready fine, often if I have to go out I do so in the afternoon so will not be here prior to about 4.30pm.
You will have to stay with me next time, I do spoil my guests a little, I bake pretty well, just discovered this lately, I get requests for recipes from all over so I actually had to start a recipe book so could just jpeg a recipe, also half the time I forgot what I put into a recipe.
I read an article last year and it traced the Irish gene in American, holy crap there are millions of us, it was around 33 million. The catholic church used to say go forth and multiple and by heavens the Irish did. When Ireland had the famine in the 1840’s ,America gave people hope and a start while a million of us died at home. A native American tribe called the Choctaw Indians sent money to Ireland when they heard of the famine and the plight under British rule. Americans are always welcomed in Ireland especially when there is ancestral link.
And most of us are on the East coast! NY, Boston
@SandyToes I feel the exact same way. If guests are arriving early in the morning, I ask them to book the night before. If they want to check in a few hours earlier than my 4PM check out, I don’t charge a full night, but I tell them prior to accepting their reservation that if they want to arrive earlier there is an extra fee. They then have the choice to agree to the fee or find another place - I always check this before accepting a reservation (and it’s a large reason why I don’t use IB). I can appreciate that it’s annoying for guests to cart their bags around with them all day, but if it’s that much of a problem they can find another place with more flexible check-in. They will also probably pay more per night (or give up some of my place’s most desirable amenities) at such an alternate place, so I completely agree with your thoughts on charging for access to your space.
Sometimes there is no choice of when you arrive, some destinations have one flight a day or even week. I offered to pay when I arrived early in
Lisbon, host said no problem. It can’t hurt to ask.
I agree that guests shouldn’t be able to put a time in the check in window feature which is out of the range of the listing’s check in times. It gives the assumption that if they can type a time into that feature then all is okay. Maybe this is something which needs raising on Host Voice?
@carolgrrr: LOVE this tip – especially since so few guests actually READ the listing details. Thank you for sharing it. Going to use it.
Yup, or like the one yesterday, just showed up at 2 and apologized he’s early! Sheesh~!
I am not the least flexible with early checkin : it’s possible if guests book the previous night, end of the story.
When I travel, I plan my trains/flights accordingly and any person who travelled once in his/her lifetime knows that there are checkin and checkout times whatever the accomodation is. Those who try to impose themselves are just selfish and rude and deserve no mercy ! They want you to subsidize their trip !
Yup, I had a late flight when I went to Kyoto to visit my son. Did I cajole and badger the innkeeper to let me stay hours past check out?
NO. I PAID FOR ANOTHER NIGHT""""
This late flight was not a myseterious and sudden surprise. I knew about it BEFORE I booked the hotel!
4 is a bit late most hotels are 1 or 2. i have same day turn overs check out 10:30, quicly clean and let the nex guest in at 2 sometimes im even finished early so i let them in at 12. does it realy matter if there early?
Get an August lock, my guests can’t get access early unless I’ve set the app to let them in. Doesn’t stop them from trying, but they physically can’t gain entry.
@BCShelly: I wish that would work for me. I’ve had guests show up early while I was at work, knock, and get let in by other unsuspecting guests. They once even proceeded to the already occupied room (before checkout for the previous guests, who were packing to go), and asked them for their house/room key so they could just take over the room as-is. That was a major nuisance - I only found out what was going on because the invaded guests called me to ask whether they did the right thing by giving the newcomers their keys. Oy vey!
Some of you seem to have ‘guest intolerance’!
http://www.ashlinghotel.ie/check-times-check-times
I robbed this, last week had a guest arrive at 10.00 am and another at 11.30 am, (check in at 3.00pm ) rooms were ready but I just took the bags, was in my PJ’s as was home with a sick child, he was in his pj’s as well.
I think an AirBnB businessperson could make a lot of money in Europe by NOT following the hotel model for check in. The hotel model is 3pm check in, 11am check out. Changing that to 6am check in and 9pm check out would attract many more North Americans, so daily prices could be raised. It would require minimum stays (three or four days?) since the following day would need to be a clean up day, unless a cleaning service could be found that would do the job after 9pm. And if I were in the business, I would start my listing with “Early Check In” because if someone bookmarked the page, that is what would be listed under bookmarks. When people search for an AirBnB they often bookmark several promising listings and then look at them later. Early Check In would be an eye catcher. It is not unusual for hotels to give a guest an early check in. By promoting the idea of Early Check in, the AirBnB businessperson would have an advantage over the hotel.
I’m not sure if this should be a separate topic or not. Along the same lines: Airbnb gives us a space for indicating check in time but NOT a maximum check in time. Where do you list this? In the description?
For example: my check in is 3:00 pm or later. Gated community. Instructions I send to guest for gate entry multiple times (3x 1. Thank you for renting notification, 2. Directions & instructions for gate & condo entry 3. Day of check in instructions for gate & condo entry) include call me with an approximate arrival time so I can be sure to have my cell phone close so I may open the gate remotely. BTW my profile mentions that I work full-time as a nurse.
Most guests understand but A few just don’t. For example, I’ve had guests want to arrive at 12:30 pm because of their flight arrival times (not unexpectedly late but as scheduled). When you have to be at work at 7 am, that’s really late.
How do you communicate a maximum late check in time?
You can set a check in window with an earliest and a latest time that guests can check in.
I hope you turned those guests away until the proper time. That is hours and hours early.
I’m so firm about this I never have anyone even try.