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Was the info about the table being 16 years old…something Air shared with them, or you shared with them? I’ve heard mixed stories of Air sometimes sharing info with the other side.
Was the burned pot the exact same size as the white circle? If so, then if you haven’t already, I would point that out to Air. And also, how in the world would this guest know the actions of all his group and his “extra” guests anyway? You can’t. Even parents with kids group - the kids aren’t always going to tell the parents what they broke. So of course the parents will deny it if the kids lie to them about it.
I told them the age of the table to show that it isn’t easy to damage.Of course he doesn’t know what they did or didn’t do, it’s a lie. The pot is the same size as the spot. It’s the only item in the kitchen that fits. Plates are too small.
When your refinisher sanded the table, he should have applied a matching oak stain before finishing it. I had the same thing happen to a teak dining table many years ago. I’m embarrassed to admit it but I caused the damage.
I hosted a company party and had about 20 platters and trays of various appetizers set out, including hot appetizers. I had a can of sterno under one of the trays and a small salad plate under the sterno “to protect” the tablecloth [duhh - eye-roll]. Later, I discovered the burn mark on the cloth and the white solid circle on the table…just like yours.
The wood refinisher looked at it and said it would be a challenge but he could do a decent job and hauled it away. It cost $350 and the table came back near perfect. The “white stain” had been sanded which left a good size shallow dip (only I could see it) but the color match was unbelievable. He even hand painted in matching veins to join the pattern. He was a master at his craft and it shows it can be done. I eventually sold the set for $500 and the buyer didn’t even notice the flaw.
Oh, that’s so good to know. I don’t know why I thought that second pic was after it was refinished. So, happy ending…as far as with the state of the table anyway!
Had the same thing happen with a coffee table - they obviously ate in front of the TV and a melted burned mark was left on the top. It was a thrift shop buy and I just bought another thrift table and moved the damaged one on to a LTR and the tenant has used it for a TV stand.
The careless inconsiderate mongrel guest denied it completely - pair of Iranian Doctors when treated me like the help until they discovered I was the the owner…rude A$$HOLES!
I didn’t need the drama, or arranging to get table refinished, or buying a new pot.if I want to change stuff in my house, I want to plan, so the rest of my life isn’t turned upside down, I was really quite disappointed in how lame this guy’s response was.
This is just something I’ve done to protect my dining room table, even before I started doing Airbnb in my home. I’m not a fan of tablecloths, so I have a 1/4" thick sheet of tempered glass on top. I think it cost around $200 11 years ago. I had it custom made by the local glass company. I love it because I can set hot casserole dishes directly from the oven on the table without worrying about trivets or anything, and after 11 years, the glass top is scratched, but my table top is still perfect.
Along the point of “what is wrong with people”—A guest’s teenage daughter severely scratched the top of an antique dresser, spilled nail polish on it, and broke the antique glass drawer knob They denied doing it. I had to consider it cost of doing business. The good news is the bedroom suit was a given to me by someone who didn’t want to move it and couldn’t sell it on Craigslist. It is pretty just too small for traditional home use.
Three things? Was this with Air? I would have gone ahead and made a claim, despite getting it for free and despite them denying it. Now you have to fix her careless mistakes.
I had a BRAND NEW dresser in a bedroom and the next guest decided to put a sticker on the top. Duh! When I attempted to take the sticker off some of the venere came off with it. I had to get a wood stick and fill in my brand new dresser - I was gutted!
Unfortunately, it happened when we were on vacation and a friend/fellow Air host was going there anyway and checked the house for me - didn’t see the sticker or other damage that they caused so it was too late for me to make a claim.
I had glass cut to cover ny bedside tables. Love it as it’s so easy to clean and takes care of water damage from my nightly glass of water or morning cup of tea.
COk, here is my draft review. I’d appreciate editorial advice.
I was disappointed to find that Xxxx and his group didn’t respect my home during their stay.
Broken glass was scattered on the lawn, a broken flashlight was found shoved in the back of a drawer.
Two guests smoked on the property, against my strict no smoking policy.
Three guests more than my maximum of seven arrived without notice.
The kitchen was left in a mess, despite a further extension of check out time. A cooking pot was burnt beyond repair. A solid oak dining table which has withstood family and Airnb guest use in good condition for many years, was damaged when hot pots were placed on it without protection. Oak tables last hundreds of years if treated with the most simple of precautions.
Damage to furniture wasn’t disclosed when I spoke to the guests just before they left. I was put to considerable extra work to arrange repairs and replacements in time for my next guest’s arrival.
I do my best to provide a comfortable weekend cottage experience for my guests. My handyman replaced the empty propane tank within 10 minutes of my being apprised of the problem. So it’s not that I wasn’t available for xxx and his friends to ask for help, apprise me of changes to plans, or accidental damage
@Louise I would leave off your last paragraph. Anyone reading your reviews would know that you provide excellent service and a comfortable place. The review should point to how disrespectful and negligent THEY were.
I agree your review is too wordy. And trust me, I’d have started out with something just as long, if not longer! I have to edit a 100 times!
I’d suggest something along these lines:
I do no recommend X to other hosts. His disrespect of my property was extreme. Several extra guests stayed at the property without my knowledge or consent. Broken glass found on the lawn. A broken flashlight hidden in the back of a drawer. The kitchen was left in an extremely messy state. A cooking pot was burned/damaged beyond repair. Solid oak dining table left with 2 large burn marks from hot pans being placed on it with no trivets. Do NOT accept a reservation from X.
I don’t think you need to mention that you are available to guests. None of the things he did wrong really have any bearing on your availability. Prospective guests should assume you are a good and available host.
After waiting three weeks, for Airbnb to “reach out to me”, re payment for damage, I reached out on Facebook. I don’t have a cell that does texts, so I couldn’t join twitter. I posted a polite complaint with a picture of the damage. Wow, it was less than 10 minutes later when Airbnb emailed me with the news that money is being sent.
