I see from your profile that you rent 6 rooms in your home with 4.9 rating. Wow!
Welcome to the forum. I look forward to learning from such an experienced host. I hope we can help you too.
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Our main property is personalized with some family photos, too, but we chose older black and white photos that add some historical interest.
This sounds sappy and delusion to say, but I grew up among the multigenerational cottages, cabins and lake house of New York State and New England and I want our guests to feel as if they stepped into one of those - like they are getting to stay in The Family Cottage, not in a sterile vacation rental with stuff all supplied for minimal breakage. There are photos, and original art work and china sets and pantries. There is even a junk drawer filled with tools. My reviews have been excellent and Iāve been hosting about 8 years now. They key is to make sure guest have literal room. Room for their stuff, too. Sufficient closet, drawer and floor space to put their things.
And with all that said - we accept kids. So far, very few problems. Nothing broken that couldnāt have been broken by an adult.
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I obviously am here because I have had some situations, mostly with Case Managers, and Speciality Team Members (Trust and Safety Team). My account was frozen three times from August 4th - August 28. It was a mess. I will post my experience in a thread labeled Trust and Safety Team Summer of 2019. I sent multiple messages on Twitter that I will try to cut and paste. I had deleted most of them, but I may be able to retrieve them. Fair warning, if you have never had to deal with Trust and Safety, count your lucky stars. I thought I would loose my mind. First of the three experiences they pulled my listings and I had no warning, no clue as to why, no contact from anyone at Airbnb, nothing. I check my account and my placement on searches often. When doing so one morning I noticed I could not find any of my listings. I called SuperHost help and I was told that it must be a glitch/bug and she sent a ticket to tech supportā¦ no reply in 24 hours so I called again. Was advised my account was frozen due to a Trust and Safety issue. Someone from T&S would have to contact me. Was truly a customer service nightmare. I hope someone here has some real solid answers regarding the Trust and Safety Team, it would be amazing if all of us hosts could be prepared for any dealings with them. Like I said I will start a thread on this soon.
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Oh my gosh. Iām so sorry to hear that. Thatās seemingly getting more common. I havenāt had any issues with T & S but I only have one little room in one little house, (though I do have 530+ reviews). We have some of the best and smartest Airbnb hosts you can find anywhere so I hope we can help even if itās not
@KKC I am now a bit hesitant to post my experience since there may be Airbnb employees monitoring this siteā¦ as well as otherās. Since I was very vocal on Twitter at AirbnbHelp I guess I shouldnāt be intimidated by someone at Airbnb watching the forum. It was such a bad experience that I wouldnāt want any backlash from Airbnb about stating how I felt it was handled.
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There are many hosts who have complained about Airbnb here and I donāt think there has been blowback. But I understand. I used to have my listing posted here and I was very open about who I was. Iām one of the most transparent folks here but after a member asked to see my listing and then publicly dragged it here in the forum I feel I have to be more careful. To be clear though, discrimination is prohibited by Airbnb and to openly post racist statements on a public forum along with a bunch of other information about your listing seems like a bad idea for multiple reasons. We also frown on guest blacklists if for no other reason a host could be sued for libel. But thereās other reasons like trying to have a public face that looks somewhat professional. LOL. After youāve been a member awhile you can contact members via private message if you see someone whose advice youād like to solicit.
Welcome @tenrooms . You make some interesting points!
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As for the drains, I kept having issues with guests throwing everything except their Mother - in - law down the drain. (Someone tried to grind up a baby shoe, why you ask? WTH knows!)ā¦ My drains were constantly getting clogged and trying to charge and collect the plumber fee from ABB?
They were useless. It was very frustratingā¦ happening every 3 or 4 months and me stuck with the bill!
My solution was to put a locking drain cover in both of my kitchen sinks (I have 2 kitchens in one of my listings, hence the need for 2 sink drains.) I got it off Amazon. Since I installed them, the sinks have never clogged. -
Putting up signsā¦thought I was so clever, putting very nicely printed and framed signsā¦ āKindly Remove your Shoesā, āPlease do not move the Pool tableā, etcā¦then a guest deducted a star because they wrote in their review they didnāt like all the signs, they made their group āuncomfortableā and that they didnāt feel like they could ārelaxā.
The signs stayed needless to say. -
As for the ācurry smellsāā¦ well, Iām not going to write anything about that, because, wellā¦ Iāll leave it right there.
Thanks again for your comments.
Would you mind sending the link? I am very curious!
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Me too! Iāve never heard of one!