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Hello, Everybody!
We have a reservation for next month for 4 people, but 2 of them could not able to come. If we want to cancel it it will refund is only 50% of the paid amount.
Could somehow this reservation be cancelled and full refund to be received?
48 hour period over, but 14 day is still underway.
BR!
Are you the guest? Or the host?..,
The first thing to know is that you have reached a forum for Airbnb hosts, not Airbnb guests.
The place you booked has a strict cancellation policy, so if you want to cancel past the 48 hour period you are only entitled to a 50% refund.
Next time, if you’re not sure you will be able to keep the reservation, look for a place that has a Flexible, rather than Strict cancellation policy.
Reading the terms of your reservation is important!
While you’re only due 50% back with a strict cancellation policy, it would still be worth communicating with the host. I have a strict policy but will refund any nights I’m able to re-book - it’s up to each host but some will do this.
Keep in mind that Airbnb hosts are individuals, not part of a corporation. Hotels can absorb last minute cancellations with all the other rooms they have, but for many of us running a single listing, a cancellation means the loss of a significant portion of our monthly income. Strict listings aren’t willing to run as much risk - book them and get your own travel insurance to cover cancellations, please don’t expect to take it out of your host’s pocket.