Take another look, @Annet3176
FYI I successfully filed two claims in Small Claims court.
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I would go HARD after AirBNB for this given that they introduced a convicted felon into a rental. Convicted felons have buddies on the streets. The OP is vulnerable, extremely vulnerable, to a repeat, ESPECIALLY if a firearm was taken.
Thatās a feature, not a bug (for the Feds). For AirBNB though, itās plain old laxity and negligence.
Ostensibly, as noted earlier, AirBNB CURRENTLY claims that all āmembersā undergo background checks if they have the first & last name and date of birth. Now I would think that would be all members that undergo verification with Govāt ID, yes?
See, this is exactly why AirBNB will crash and burn, hard. It doesnāt know what it is. Is it just a ālisting channelā ? Then why have Trust and Safety at all. Every man and woman for him or herself.
Is it more of a place with a 50,000-word Terms of Service that go FAR beyond a ālisting serviceā ? Such that you can be delisted over a supposed infringement? Doesnāt sound like a ālisting serviceā to me.
Air is completely schizoid and that doesnāt get you too far in the business world.
Well, that certainly doesnāt apply to Instant Book ā¦ and unless a host is informed āwe got a felon here for you!ā in the AirBNB bio, it doesnāt seem to be much of an informed choice now does it.
Only ask this if you know whether you want it recorded or not. And if you are in a two-party state such that you can decline to be recorded.
So the firearms are disclosed? Did the felon use that info to target your home? Interesting that he broke in and stole specifically those things. Sounds like an inside job? Any āfriendsā who knew you have guns and would be out of town.
Youāve invested a considerable amount of time & energy to point out to multiple people how wrong they are. I hope you feel better now letting everyone know you are right. This is the kind of banter that makes me just feel tired.
Itās important (to me) to be accurate.
Would definitely correct a post of mine if I had mistakenly said that the Terms of Service precludes court action. Thatās kind of a whopper, and not helpful to the forum community.
Hopefully folks can tell by my reply to your post that the following statements:
Are factually incorrect.
Time will tell. That would not be my prediction but Iām not in the prediction business. And the focus on the missteps, hazards, successful claims, robbed homes, murdered hosts or guests, etc., ad nauseum doesnāt mean that there arenāt millions of successful incident free bookings every year. Successful company doesnāt equal company with no problems of with a clear vision of their business. Itās a company that makes a profit. They claim to, but Iām curious to see the info that will come with an IPO.
Thatās the $64,000 question, isnāt it.
Sorry to be such a pessimist, or realist, but I think Air is a hot mess, and unless it can get cleaned up (how? itās a very lax shop) I donāt see any future for it.
Get the same impression from the official AirBNB Community forum. A tsunami of disillusionment from hosts, endless endless problems with room damages and the less dramatic stuff than the murders, thefts etc.
it makes perfect sense as it aligns with your experience. And my sunny outlook aligns with mine. Iām sure it will only take one time of me getting burned by them to change my tune.
I donāt have to tell you that sampling forums where people come to complain is not a reliable measure of the problems Airbnb faces. Airbnb claims that on any given night an average of 2 million people are staying in an Airbnb. People with a problem are highly motivated to find an outlet to complain.
I can tell you this: Iāve been on the forum since 2015 and people have been warning since then that Airbnb was doomed. Forcing hosts to adopt IB, the race to the bottom with prices and the lack of support for hosts have been three common complaints. It may fail or succeed but I will have gotten my $64,000 answer by the time its future is clear.
Do VRBO, Booking.com etc do background checks on guests?
Maybe but I donāt think so. Not too long ago, I did a booking request by providing basic email & phone number information.
When I listed my 2 BR condo on VRBO 3 years ago, background checks were not done.
Iām tired & whiney about rentals now but it will pass. Iām really thinking I need a co-host for the summer. It isnāt Airbnb Iām tired ofā¦its just people.
My experience with Airbnb has been good. Not perfect; nothing on earth is perfect. Iām making money. Iām booking 5 months out. I havenāt had any serious problems. Iām either lucky or blessed; Iāll take either one or both.
Thanks. I donāt believe hotels or guest houses do background checks either? Yes, yes, I know Airbnb hosts are not comparable to hotels/guesthouses (until it suits themā¦).
Iām sorry to sound harsh but you kept a firearm and a credit card on your property while you werenāt there? Why would you do that??? And the firearm CLEARLY wasnāt secure becauseā¦well, somebody bloody stole it. Duh.
I donāt see Airbnb to blame for this.
Iām sorry this happened. Iāve read about guests breaking into locked rooms/cabinets, etc. and stealing all kinds of stuff, so yeah, itās unfortunately a lesson learned.
It really doesnāt matter what was stolen. If it was locked up, then it was locked up. We do not know that it āCLEARLY wasnāt secure.ā There are people that can get through various security measures really easy. I have a friend that is a software engineer and can pick any keyed lock. Itās a hobby of his, but you know if he can do it, then other people can too. The same goes for MANY other types of security. If the guest had broken into a locked garage and stolen the hostās car even though the keys to the car were not even on the premises, would you say the the car CLEARLY wasnāt secure?
I agree. Theyāre not. Itās not the hostās fault, either. In this case itās very clearly the guestās fault. Could the host have done something different to mitigate the loss? Absolutely, but that opportunity is gone.
I hope this is a lesson for hosts to (1) remove all valuables from the property, and (2) have appropriate short-term rental insurance.
BTW, it really doesnāt matter whether Airbnbās vets the guest or not. If the āfelonā had a friend with no record, the friend couldāve booked for 2 people and thereās no way to know that the felon was part of the group because Airbnb doesnāt require information about every guest in the group. If you are a host and rely on Airbnb to vet your guests for your protection, youāre naive (and Iām being nice by using that word).
It kind of does though when itās a firearm, no? But Iām not American so probably should refrain on commenting onā¦ fuck it, your REALLY weird addiction to an ancient amendment to the constitution. But I live in the UK so I should talkā¦
What makes me uneasy - or rather, what I donāt understand - is that this guy (assuming male) is a felon. This means that he has committed serious crimes. 'Typically" says Wikipedia āwith violenceā. He has, according to the OP, multiple warrants for his arrest.
This means he is facing jail time, and probably quite a lot of it. Or, if his recent felonies were truly nasty, life imprisonment or death row.
So, he uses his real photograph, his real name, uses his real ID, real phone number ā¦ so that he can stay at an Airbnb or two. Or steal a gun, anyway.
Arenāt there easier ways to steal a gun that using a method that needs him to give all his real information? Iām sure that convicted felons with many outstanding warrants probably arenāt the sharpest knife in the box but this seems like a pretty crazy way to acquire a gun.
Like @Magwitch, I donāt understand why a guest should be able to gain access to a gun and a credit card. Donāt people keep things like that in the safe? Especially when they have a business that means strangers are going into the house? The OP will presumably be claiming on his STR insurance for these items anyway so like some others who have posted here, I donāt see what responsibility Airbnb has here. The company simply introduces people - it facilitates those wanting a service to get in touch with those requiring that service - it doesnāt run our business for us. Thank goodness.
Martha Stewart is a convicted felon, for insider stock trading.
Felons who complete their terms in prison etc are not considered untouchables, but rehabilitated.
All the Trump administration felons are going to prison for tax evasion, perjury, etc. Letās not paint the āfelonā as simply a violent thug.
I too am concerned about the firearm, but not by whoever stole it, since it also has value āon the streetā. I AM concerned about a host who has one in the same place as a guest is staying, and also how poorly it was secured.
To build on @Rolf ās commentsā-there are felons with marijuana drug convictions that today in many states the same drug & quantity that landed them in jail is now legal. However they broke the laws at that time.
On a personal note, my first thought without knowing anything of a convicted felon is that they have a scary history. It is easy to think the worst. Iām not saying it is the right thingājust my immediate reaction.
I think Puppylove has raised some very good points.
I know for a fact that convicted felons have stayed here in my home while I slept here. And that the behaviour of some other guests was markedly antisocial, to the point where the local police made a special visit to encourage me to quit Airbnb.
I have a lot more assurance when I book direct and have the links I need to verify and protect myself and other guests. But admittedly a good con can get past that. Itās just never happened.
The point is that nobody signed on for this. Hardnosers will say we should have expected it. But many of us collectively were sold on the illusion that the host guarantee worked, people were decent and respectful, and that they could be removed without penalty if we or ours were treated with disrespect. Welcome to the jungle.
Thanks very much for your input and Iāve also checked out your page to see how you dealt with small claims. I think you bring up some very good points. The police officers who came to my house to address the scene, pull prints, gather evidence etc showed me that the individual who used Air BnB to rent my property:
One of the questions I think I would be great to get on a recorded line is āDid you run a background check on this person?ā If they decline to answer, is it because they donāt want to, or because they are not legally allowed to tell me that? Who is legally allowed to tell me that? If they did, what did their background check show?"
This of course follows with my feeling that there is some gross negligence on Air BnBās part here depending how and what they answer with.
Again- my intent is not compensation, but rather to make this a safer, better system.
It is important to you, but not to everyone else. It is exhausting.
RR