What to work on
Requirement You Target
Overall rating – 4.7
Guests expect a consistent level of quality, no matter where they stay.
The listing shows 4.5, 5, 4.5, 4, 4.5, and 4.5 stars.
This averages out to 4.5, but they’re showing minus stars, above?
This is a long term rental, people stay for months, so I have very few reviews. The current guest has been here for nearly two years, and since he hasn’t left he hasn’t left a review.
So my questions are, how can I have minus stars, and why are they giving me grief for a 4.5 average which would be higher if not for the 4 for location which is something I can’t change. And is this going to matter in practical terms?