This is my final post with my slew of recent communication problems!
When we opened our Airbnb, we installed an August Smart Lock with a self-check in keypad. We chose August because Airbnb worked with them and suggested we do so. August used to assign our guests a personal keypad entry code at the time the booking was made. August copied us by email, and the August app on our phone had the guest added to the list of authorized users for the duration of their stay.
Because of the sketchy and random communication problems I have been having getting booking info from Airbnb, this was yet another way to alert me to and confirm Airbnb bookings.
Over the summer we were told that changes were being made and that the August entry codes and accompanying instructions would be coming through Airbnb rather than August. August was “down” for some weeks, and I had to manually add and remove and assign entry codes to guests myself. This was supposed to be remedied some time in July, I think.
It has not been remedied. A call to August support offered little help. We confirmed that all my settings were correct. They had me uninstall and reinstall their app. I couldn’t test whether or not this solved the problem until a new booking was made. New bookings have since been made, and the problem hasn’t been solved.
I alerted Airbnb to this problem; but because they are also working on my other app and text communication problems, this added onto their agenda was entirely too much for them.
Is anyone else working with August, and has this happened to anyone else?
Again, many thanks for all the suggestions lately!