I have been hosting for over 2 years on Airbnb and collecting the tax portion at check in. I have indicated in the house rules section and through a message to the guests - the tax is due at check in and the amount. I collect the money and provide a receipt with my tax number as required by law. Never has it been a problem with the guests and I have had hundreds this season alone.
I got this process from an article in the tax section on Airbnb and through this forum.
My problem - Yesterday I got an email from the resolution center telling me that I could not collect the taxes the way I do (so I called) and was told if I continued, I would be flagged and my account cancelled. They suggest that I open a resolution claim for each booking that guests can approve or decline the payment (collecting tax is not an option). I went back to the article on Airbnb and sent them a copy to prove I was doing what they told me to do. Today I got another email confirming what they sent the day before (open a resolution), went back to the article I copied yesterday and it was changed!
I know a lot of you collect the taxes the same way, has anyone else received this type of communication from Airbnb and if so what have you done?