OK…I have a question for those of you who use the resolution center. I believe I only used it once when someone asked me to ship an item left behind. It was $7.25 or so, and the system forced me to round up or down. Does my memory sound correct??
So now Air is saying that if we want to charge for infants and pets, then we should collect through the resolution center. In NC EVERY part of the transaction is charged hotel tax, including Air’s service fees. Guests are charged tax on the service fees too.
If the resolution center forces me to round up or down…that is not good when you need to be collecting an exact amount. And does Air plan on adding the additional tax to the amount they send in every month? I think not, since it will be coming to me. I would still need to turn it in.
Does anyone know if a booking request can be altered before it is accepted? The Air reps. told me it could not be done, and guests will need to cancel and resubmit a new one. In another thread I recall people saying you can alter the reservation BEFORE it is accepted. If so, how?? I told one guest to edit the booking to reflect his infant in the guest count. He ended up canceling and resubmitting a new one instead as he didn’t see how he could edit it.
Travelers won’t be charged additional guest fees for infants or pets. If you want to charge an additional fee, put those details in your House Rules and collect the fee using the Resolutions Center.