Coffee machine broken

1

Hello Fellow Hosts,

First of all, Happy New Year!

I’d like your advice on an issue that came up during the recent stay of sisters at my place (one of the sisters is a Superhost). I placed a brand new coffee machine in the apartment as well as a new toaster and an electric tea kettle.

After a few days, I received a message that the coffee machine was no longer working (it had worked for several days and then it stopped working). Considering that it was a brand new coffee machine and that the sisters reported that it was working for several days, should I be putting a claim for the cost of replacement of the machine?

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Based on this information, NO.

First, even new things stop working. Unless you have evidence they did something to it, why would you blame them?

Second, have you confirmed it isn’t working. I had a hard time figuring out a Keurig at an airbnb I stayed at once. There were 3 of us fairly intelligent women trying to get it to make coffee. A group with less pluck would have just messaged and said it didn’t work.

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3

No, just return it to the store and get a new one.

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And thank them for letting you know right away so that you could fix it!

I hate it when guests just tell you something is broken in the public review.

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5

As it’s brand new then it’s still under warranty so just take it back and get a new one. I don’t see that it could have been the fault of the guests.

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@KKC, @Brandt, @Militaryhorsegal, thank you for your valuable guidance!

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First of all I would never create an issue with a guest over a 80 dollar coffee machine unless there was evidence of a party and it was thrown on the floor.

Secondly in my 20 years experience as a landlord and vacation home owner (only 6 months on airbnb), you almost always have to go see to find out what’s wrong. It could just be lime scale or a bit of dust you have to descale it or unblock it. 9 times out of 10 it is something the renter did (inserted the capsule backwards etc) or something idiotic as soon as you get there you will solve the problem.

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Perhaps you could take the coffee maker back to the shop?

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Just return the coffee maker and buy a new one. You are not sure how it broke. I have a extra coffee maker at home for backup. Anytime if the coffee maker breaks, I can switch it right away.

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