Hey everyone, what a great forum. This is my first post but I want to say thanks for all the knowledge I have gathered already!
I have a handful of properties in London which I currently rent out and I am looking at turning them into short term lets. All is good and I have pretty much figured most things out, but there is a certain logistical puzzle I am trying to solve:
I have a small in-house team who currently manage my current portfolio and I have a cleaning company that currently do around 70 hours of cleaning for me per month. So, I have a team ready to do the work, we just need to know specifically how this works.
What I am thinking:
-The current guest checks out by 11am latest
-My cleaner gets to the property for around 11:30am
-She cleans the property
-Replaces the ‘hotel items’ (linen, shampoo etc)
-New Guest checks in for 4pm
My following questions relate to a 3 double bed, 1 lounge, 1 small kitchen, 1 bathroom property which sleeps 8 people.
- How long should it take a cleaner to do a ‘hotel standard’ clean considering the fact they will only be changing linen not washing it whilst in the property.
- What and how many ‘hotel items’ shall we provide? Obviously bed linen for the beds. Maybe something for the sofa bed? How many towels? How many toilet rolls? Shampoo/body wash/bin bags… Instant coffee, pack of tea bags…… What specially shall we get?
3.a. I’ve heard it works out cheaper to actually hire your bed linen each time rather than buy it and pay someone to wash it. What are your experiences with that? This would a good option for me as it would save storing and collecting bed linen each time cleaners go to one of my many properties.
3.b. Do you know of any companies in London which hire out bed linen for the above?
- Do you inform guests they need to empty the bin? Saving the cleaner a job. If they don’t do you take a small amount out of their deposit?
I will also be getting my cleaners to do a quick inventory each time they clean too!
I know I’m being very specific with my questions! I am a specific kind of person, and you know more than me that one needs to be very specific when running this type of business!