I was shocked when I received an Airbnb notice re a recent bank deposit from two different tenants who had LONG gone (couple of months). My understanding is that payments take place the day after they arrive. Now I have to go to my bank statements and keep track of Airbnb and I see there is no reference to the tenant’s name on the deposit. I did call Airbnb on this and was summarily rejected with “Oh, well, if it happens again, let us know.” Any suggestions, comments?
I am trying to get over my shock that you don’t maintain a bank register, or even a list of payments and the dates that they represent. However, AirBNB does this for you. Simply go to the airBNB website to Account --> Transaction History --> Export. You can export a .csv of all your transactions, which includes the amount, dates, names, and reservation confirmation code or you can choose the Summary Report.
I notice that once or twice a year I host someone and am not paid by Airbnb for weeks or months after the guest leaves. I feel as though I should be kept abreast of not payers or, even better, given an option to cancel their stay, without penalty, before arrival, if Airbnb has not received payment. More often, I am not paid for 5 days after their arrival. I do expect that the payment goes into my bank account the day after they arrive because this happens most times. What gives with this ?
@jds only airbnb can answer this. I assume you have a calendar on which you note guest’s arrivals and departures? Then perhaps add another note to look for payment. If it hasn’t arrived you can call airbnb. Sometimes there is a ‘glitch’ but if you call them they can work it out.
Airbnb takes their pay immediately after the guests books, so I don’t believe that is the problem. But call them and find out what’s happening.
I clock watch every penny so am never surprised by any deposits!
Thanks for the notation suggestion and will do this as well as contact Airbnb quickly. I assume they use our guests’ deposited money in some seriously profitable way.
One can only imagine how many zillions of dollars can be invested and played with before they need to send it to us.