what are your experiences with the check-in process?
My listing is in an apartment tower with a 24h security desk. I have been hosting there for 3 months, and generally, everything is fine. Until now, I have done all check-ins personally, so I had to drive there (25 min.), wait for the guest (xx min.), show them around (10 min.) and drive back (25 min.). Unfortunately, some guests were extremely late or took 2:00h for the way from the airport (which takes 0:30h normally), so sometimes I had to wait for 1 - 2.5 hours in the lobby of the building.
So I thought about depositing the keys, the detailed house manual and a very nice welcome letter at the security desk. Apart from that, I would be available for the guest on phone, text message, whatsapp all the time, to explain things, if necessary.
(I have a handyman who lives just 10 min away and works from home, he can handle urgent issues (like for example AC problem))
Good idea? Have I forgotten anything?
Do you think this affects my reviews in a negative way? Has anyone switched from personal check-in to key deposit?
I would be glad to hear some experiences.