I am a super host, with many hundreds of bookings to my name. I have never had any issues, until a problem with a guest booking recently. Airbnb have been completely ineffective at resolving this issue.
I have delisted all of my listings, and given Airbnb until the beginning of next week to resolve the issue, otherwise I will cancel my account completely. They ignore all of my communications.
I have some bookings in the pipeline, so understand that these will need to be cancelled. I know some other airbnb hosts in the area, so can point the guests in the direction of these people. I don’t want this thread to get into whether or not I should cancel; I just can’t abide the thought of having to have anything at all to do with Airbnb going forward, in view of the way that they have treated me.
I have come across a post on the forum, which appears to indicate that Airbnb can deduct money from future payments, but cannot come after me for any ‘fines’ where there are no future payments:
As some time has passed since this thread, and no-one else has verified the statement made on the end of it, I just wanted to check that the statement remains valid.
Thanks in advance for any help with this.