Cancellation Policies

1

Hi All

Is it possible to have two different types of cancellation policy in place. I usually have flexible because most of my bookings are made close to the date. However, I have received on for five months away and plans can frequently change. For bookings made several months in advance I would prefer strict policy. Is this possible an if so how do I do it?

Thanks

Fraggles

2

That would be a great option, but it doesn’t appear to exist. We are of a similar mind on this. If someone books a week out and cancels a few days later, that’s one thing. On the other hand, if they book 6 months in advance and at the very last minute decide to cancel, that is a lot of missed opportunity.

3

Why not go strict at all times?

4

Agree. Just go to a strict cancellation policy. You can always make exceptions and give guests a break when the situation calls for it. I am lucky that I have never had a guest cancel, so I suppose it’s easy for me to say!

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5

Do you think whether or not someone books with you or someone else could be influenced by whether you have a strict or moderate or flexible cancellation policy.

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6

Possibly but I have never seen it slow down business for me. I also think, like having a deposit and cleaning fee, just showing the guest you are strict forces them to respect you. (in theory!)

7

Maybe they could experiment with different rates for different levels of refundable and changeable reservations.

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