I AM ASKING FOR OPINION ON ARIBNB RULES AS IT APPLIES TO ASKING FOR GOVT. PHOTO IDS AND IT IT BREAKS RULES. Not how to run my Airbnb hosting. Thank you.
I have for 3 years been requesting that all guests and visitors provide govt. photo ids after booking but before I provide key codes. It’s in my rules on my listing. I had a guests complain to Airbnb and was told that they only have to provide upon check in. This is problematic because while I live in the same house in a separate space, I am often asleep when the guests arrive.
I called Airbnb and they said I am violating their terms. Section 14 bullet 3. I have read this and disagree on the interpretation. https://www.airbnb.com/terms
I catch 3rd party bookings, underage guests and additional guest not listed by asking for id. I believe by asking for everyone who will be staying, I eliminate bad actors.
After 3 years as a super host I’m not sure I can continue without this ability. Can anyone verify that this really is true and that it is against Airbnb rules to ask for Govt. Photo Ids. of everyone that will be in my STR.
UPDATE - JUST BEEN GIVEN A 24 HOUR WARNING OF ACCOUNT SHUTDOWN
My name is XXX your case manager with Airbnb. Thanks so much for calling in today to get some assistance with your question about getting copies of IDś from your guests. I’m happy to provide whatever assistance I can in order to help resolve this issue.
We understand you’ll need contact information to reach your confirmed guests, which is why we exchange phone numbers once a reservation is accepted. To balance the need for these contact details while protecting our community’s personal information, we ask that guests not share ID beyond what we automatically share with you.
We understand that some countries require hosts to check passport information of travelers, and in these cases we recommend hosts to refer their guests to the Verified ID process. Guests who’ve received their Verified ID badge often do so by securely submitting personal information like a passport or national ID. For a more information on how Verified ID works, visit: https://www.airbnb.com/help/article/450
If you’d like to check passport information upon arrival, we ask that you make this request visible in your listing description or House Rules. This way, guests can make a decision before booking about whether they’re comfortable providing this information.
You will need to update your listing, and remove the following as this is a violation of our terms of service. Please have this removed in 24 hours or less to prevent your listing from being suspended:
- *** THIS IS SEPARATE FROM YOUR AIRBNB VERIFICATION.**All guests staying in the suite will be required to send us a government issued photo id or passport within 48 hours of your booking.
Because your listing states 2 beds and 2 bed rooms, you can not charge them extra for the second room. Your guest when they book the 2 bedroom and 2 beds they are paying for them both all ready at the time they book.
Please remove the extra fees for the 2nd bedroom.
In the meantime, if you have any questions, concerns, or updates that you’d like me to know about, please let me know by responding directly to this message.