My first post here, I thought I would share a useful tip. I have five units on Airbnb and exactly 700 reviews (81% five star). I have been a SuperHost for the last four quarters. So, introductions aside …
The #1 question I get is, “can I check in early?” I have a check-in time of 4pm. I’m guessing 1/4 to 1/3 of guests ask this. I have a standard response, and it works almost without fail.
I am sorry, but there will be someone leaving at noon on the day you arrive. You can drop your bags in the apartment any time after noon, but you can’t occupy it until the cleaning lady has had a chance to come and go. It’s not fair for her if she has to clean while there is someone in the apartment.
The important part is the last sentence. People empathize with the cleaning lady and don’t want to put her in an difficult position. I think they also want her to do a good job.