A guest cancelled his trip on the 7th day out of 30days of his trip and Airbnb wants me to refund him 100% due to extraordinary circumstances (family health issues).
Now I have an adjustment to my account that will be deducted on the next payout.
Has anyone experienced this before?
If I stop using airbnb, they wont be able to do the adjustment, can they deduct the amount directly from my bank account?
That is, do we, hsots, give airbnb permission to do so when we set up our bank account?
Note: I feel really frustrated that airbnb doesnt take any responsibility on this case. its outrageous. extraordinary circumstances can happen, but Airbnb should take at least 50% of the responsibility. What is happening to me just sucks. Be aware fellow hosts.