I had a bad experience recently. My guests from Norway booked the apt. for 5 nights and after two nights they say that the apt is “too low standard”.(I am in Albania which is a third world country). I asked them what’s wrong and I got a response "the bathroom is not at our standard, or there is nothing to sit on the balcony, while there are 5 chairs that you can take them anywhere in the room or even in the beach outside. Anyways when I asked them whats wrong with the bathroom I got no response just that they want to leave and the place is not adequate. The pictures of the apt. are all made with my phone, no photoshop no special effects or anything. Every guest that has left a review said that it is exactly as in the pictures(8 guests). Will these guests be able to leave a review? I have 8 good reviews now and a bad one would really mess it up for me. Any suggestions? any experiences?
Thank you. YOU GUYS ARE GREAT!