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A camera in the lobby of the building, filmed a guest pouring beer on to the carpets and into shoes of other people.
I contacted airbnb and sent them the footage expecting them to deal with the guest, instead they totally ignored the issue with the guest and instead opened a case against me for having an undisclosed camera (there is a sign in the lobby but not mentioned in listing). They are even threatening to suspend my account.
Any tips on how to deal with this issue?
I am surprised that a camera in the lobby/entrance of the building, not even near the apartment, has to be reported and listed!
@Elal, I like what @KKC said about giving this guest a bad review.
I would word your review carefully to avoid any mention of the incident involving the camera.
Also, it would be best to take a photo of the lobby camera (or cameras) and add that to the photos on your listing, with a caption that identifies it (or them) as being in the lobby of the building. I also suggest that you mention the camera(s) and location(s) in your listing.
I have a screen shot of what my video cam can see for the final image in all listing galleries. I noticed the last guest who stayed attempting to stay out of its viewing range when walking the grounds.
I dealt with the issue by calling AirBnB support and asked them to review my listing to make sure I was abiding by their policies. As I intend to rely on the camera for evidence if necessary and want AirBnB to support me.