A few months ago I updated my calendar with premium pricing for my peak season. I have a spreadsheet and memory of doing this. I noticed last week I got 3 bookings in the same day over my peak season. Initially I was pleased but then I just realized all those bookings were done based on default pricing. I noticed most are a “special offer”. I never negotiated a special offer with these guests. I think there was some glitch where when the calendar became available based on my window, the pricing I set up was replaced with my default pricing. Airbnb support does not believe anything happened with their software and these are all legit bookings.
Has anyone experienced something similar? This happened to me a few years ago but wasn’t as financially punishing so I just updated the calendar again and moved on.
Assuming I can’t work something out with Airbnb, I am considering canceling on these guests. I know Airbnb will likely block my calendar. I also know I will lose Superhost status but will Airbnb really cancel my account of I cancel on 2-3 guests? The help page says they might. This is a drastic measure but it is also costing me thousands of $$$. I would rather do something else with those dates potentially.
I have been a host for 6 years. I have never canceled on a guest. I have dealt with all the pains of finicky and rude guests in a generous manner. I have rolled with all the constant website updates of Airbnb over the years.
Anyways I’ve read all the help pages but wondering if anyone has experience initiating a cancellation on guests and what they recommend. Has anyone been threatened with being kicked off Airbnb based on cancellations?