A few months ago I updated my calendar with premium pricing for my peak season. I have a spreadsheet and memory of doing this. I noticed last week I got 3 bookings in the same day over my peak season. Initially I was pleased but then I just realized all those bookings were done based on default pricing. I noticed most are a “special offer”. I never negotiated a special offer with these guests. I think there was some glitch where when the calendar became available based on my window, the pricing I set up was replaced with my default pricing. Airbnb support does not believe anything happened with their software and these are all legit bookings.
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Has anyone experienced something similar? This happened to me a few years ago but wasn’t as financially punishing so I just updated the calendar again and moved on.
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Assuming I can’t work something out with Airbnb, I am considering canceling on these guests. I know Airbnb will likely block my calendar. I also know I will lose Superhost status but will Airbnb really cancel my account of I cancel on 2-3 guests? The help page says they might. This is a drastic measure but it is also costing me thousands of $$$. I would rather do something else with those dates potentially.
I have been a host for 6 years. I have never canceled on a guest. I have dealt with all the pains of finicky and rude guests in a generous manner. I have rolled with all the constant website updates of Airbnb over the years.
Anyways I’ve read all the help pages but wondering if anyone has experience initiating a cancellation on guests and what they recommend. Has anyone been threatened with being kicked off Airbnb based on cancellations?
Thanks!