So I had this guest, who checked in last week on Saturday, with a booking that was supposed to last one week. However, on Tuesday he suddenly sent a request to cut short his booking, allowing him to leave on Wednesday.
I understand I could have declined his request, but I did in fact accept it. This was the first time something like this happened in almost six years of being an Airbnb host.
Anyway, he duly moved out on Wednesday morning, and I got this message from Airbnb telling me that payout had been adjusted, to € 43 less than what had been the original payout. However, the total sum had, of course, already been sent to my account, one day after check-in. Which means I now “owe” Airbnb € 43.
Fair enough. However, I did get another booking on Wednesday, so usually, on Thursday, a message would have been sent out by Airbnb, specifying the payment for this new booking. Of course, booking value was less than € 43, which means I didn’t expect any payment. However, I did expect a message telling me that part of my debt to Airbnb has now been offset by the new booking. This message never arrived.
Has anyone had this experience before? Is this a glitch in the Airbnb IT?