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Booking requests


#1

I’ve been a host for nearly two years and have always had Instant Bookings with two days notice. Last week I received a booking for the same day and I was just on my way out to a function. It took three calls to Airbnb to explain that I’ve always had 2 days notice. They insisted that I can’t have Instant Bookings so have taken it off and now it’s request to book. So today I’ve just received a request for tonight so even with a two day request for a booking its not working. I feel bad saying no to a guest and this is why I have a two day notice.


#2

Did you personally set the Two Day Notice after Airbnb “took off the IB”??? Check to see what settings are actually there.


#3

Of course you can set two days notice and have IB. I have been doing that for nearly two years.

There is a fault on Airbnb that they are failing to fix. I have had to get them to cancel five bookings because their software glitch over-rode dates I had blocked out and made booking on them.

The customer service rep doesn’t know what they are talking about.

You don’t have to say no to the guest. I message them to say that Airbnb has unfortunately got technical glitches leading to them accepting bookings on dates that aren’t available and that Airbnb will be in touch to cancel.


#4

Thank you. That’s what I thought. I can’t get the UK no it goes straight to overseas and they get confused in the call centre.


#5

When I checked the first time the two day notice was unticked although I hadn’t changed it. So I then reinstated the two days. Ive checked again today and it’s still 2 days but I still got a request for today an hour ago


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