Booking.com Pre autorisation of cards

1

Hi

We are also using booking.com and after a few no show, we had put 5 days no refundable policy and clients have to put the credit card details on the website.

I am able with Stripe to put a new payment online but I am only using it to check for a very small amount if the card is correct

as anyone an idea in order to make a pre autorization 5 days before the client is coming? so I will be blocking the money and be sure to be paid even if the client is not coming.

Booking.com is really *** but it’s give a lot of booking but I prefere to be paid than getting many no show (5 clients in beginning, 4 no show)

2

Anyone that is using booking.com that have some tips?

3

I only just saw booking.com’s offering today and i’m still trying to figure it out. i was fairly certain i understood it correctly that i’d have to process the payments myself, right? interesting. i’d be interested to hear people’s thoughts as well. i’ve been thinking that i’m going to have a very strict cancellation policy on there.

4

Yes you have to do yourself.

Plus you can’t have in the beginning non refundable policy, and we had many no show clients in the beginning.

5

Anyone that have been using booking.com and have advice to do pre autorize of cards?

I have the solution to try to take all amount 5 days before the client is coming (5 days before all it’s no refundable) but it’s seems quite rude to charge before the client is coming .

6

Tips on booking.com? Yes: stop using them.

Booking.com com has only given me headaches. They are very guest biased, no flexibility, and no service.

Almost every host I know stopped using booking.com, they switched to Tiscover, Wimdu and AirBnB.

7

I agree but it’s usefull to fill my low season…

8

My property rules on booking states that guests must pay full price in advance as soon as they booked otherwise booking will be canceled within 24 hours. ( I have one room per listing if it’s matters). When I receive new booking I charge a card right away . If it’s declined or some details missing I contact customer support and guest . If there is no payment I cancel right away

9

Booking is already hard to deal with and if you hesitate to take your payment because it’s “rude” may be you shouldn’t use this platform .

10

Hi

Thanks for the advice

11

I also had pretty good amount of fake bookings so I prefer to know right away if it is a real guest and don’t keep my calendar blocked . Best way to figure it out is to charge full amount right away. I never had complaints from guests about it, sometimes people even send their card information through the message system

12

I have much less fakes booking since clients must put card details and CVC number.
Booking.com that I can’t do pre payment for clients as I am new (I guess I have to wait a little before I can start to take directly full amount)

Edit. what do you do if it’s a last minute booking (less than 24 hours before client should come)and it’s not working to take full amount?

13

Fake bookings:, I mean fake name , address, phone number, email and fake credit card number and cvc . I don’t know is it only me who experiencing this kind of issues. I contacted their customer support multiple times about it but they told me that those booking were made from different ip addresses and they can do nothing about it. It s very annoying

14

If it s last minute booking I call a guest right away and tell them that they must pay when they arrive (cash or credit I don’t care). And charged when I let them check in

15

I also always contact customer support and make them call and email my guest and inform them about my property rules and polices. So people know it’s all official :))

16

Did you saw that booking is starting to collect payments from guests and transfering to hosts (and they say no fees on it) ?
It’s only for hosts that have no credit cards and no refundable fees at the moment. I am sure they had many complains regarding fake bookings