SOOOO FRUSTRATED WITH AIRBNB’S NON-ACTIONING OF THEIR OWN RULES
I have just sent this. Am I likely to hear back from them?
I had a guest breach both Airbnb’s ‘No Third Party Booking’ Policy AND a host rule (where we have restated that we do not accept Third Party Bookings) and STILL the guest has been given the opportunity to review.
What does it take for someone to lose their right to review? Seriously - I want to know. I just these past few days had a guest give the check-in details (without letting me know) to someone they wanted to have the nights in my property instead of them…the guest then made no effort to add them to the booking when prompted…and then firmly asked…and who turned up at my place of work to argue with me that I was being unreasonable in asking that it be done so that the Airbnb insurance policy could cover the stay (and that as a return guest she is insulted that I would think she would choose someone dodgy to give her nights to- NOT THE POINT - it simply voids the insurance was my on-repeat refrain)
All I have been able to get from Airbnb so far is a promise that once we notice the review she leaves I will be able to apply to have it removed. SERIOUSLY?
I don’t want Third Party Bookings here. For the hundreds of bookings I have had, the only 4 that have ended poorly have been Third Party Bookings we discovered half way through.
my family would be destitute if an Airbnb stayer hurt themselves and we had to cover legals while our insurance was voided by them being a Third Party Booking
Third Party bookings mean we don’t have a line of communication through the Airbnb system with the guest (only the person that booked for them)
The person we get to review at the end (and the one who reviews us) is not the person who stayed in the property
We also potentially have people moving around the property that we are not linked to through Airbnb. I live here with my children and I take seriously keeping them safe
Please contact me with regard to why this policy exists this way and how I can appeal for it to be changed,
So far I have been told by Airbnb that it does seem strange that once someone breaks House Rules and Third Party Booking rule that they forfeit their right to review - BUT THEY ARE STILL SENT THE PROMPT TO REVIEW.
I was told it couldn’t be stopped because it is automated.
Surely if Airbnb wanted to stop it they could?
I am not feeling that I am being taken very seriously as a host and am wanting to rectify this so I do not spend hours of my time navigating things once someone breaks the Airbnb Third Party Booking rule (restated in my house rules)