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This has happened to me several times.
When I raised it, they sent me a link to ‘A 6-year-old’s guide to how to leave a review’.
After breaking down my issue description into smaller, more digestible chunks a little kid could comprehend, they said they had looked into it and it was fixed.
And it happened again!
And there’ll be world peace 
Hey a girl can dream 
Dream away, girl! 
Dreaming costs nothing, aside from missing the morning bus and being late to work, perhaps!
The Facebook groups are reporting this same thing too. Come on … 31 billion dollar company needs to fix this asap. What is it Astaire… you are a tech chap! 
LOL @konacoconutz, this is not so much a technical issue as a management one. The folks in charge at Airbnb can’t seem to hire the right engineers. I could come with a long list of things on the Airbnb software that need fixing.
Or maybe I’ll build my own hosting platform. Let’s call it astairebnb 
Do we get top hats to wear? If so I am in.
Yeah! And you can leave your hat on!
And it’ll be better than putting on the Ritz!!
Love it!! Let’s do it!!!
Haha, glad to hear you’re in favour of this @konacoconutz! We must now convene a meeting - we can use the Six Thinking Hats approach to come up with the plan!!
I just got a message from someone saying they can’t book, that they keep getting asked for a photo. I can see a clear photo in their profile.
I see the same problem across several users on Smartbnb. There is ABSOLUTELY no metadata associated with the conversation. Guests have apparently genuinely not sent any message; it’s not that Airbnb didn’t relay the message; there were, really, no messages at all from the guest. Seems like a conversation is started out of the blue.
Which should be a very serious concern.
The blank messages keep coming in. I got 2 today.
Got two, myself. My first thought was virus or ransomware. Let’s hope not. Interestingly, I’ve also suddenly received a string of cancellations. I usually get one on occasion, but I’ve had 6 in two days with no note from the guest (they usually send one). Might be unrelated, but kind of odd.
I got one today. Do you usually ask the person if they meant to send you a msg?
You could always ask the guest to confirm the cancellation if in doubt.
I wonder if this is in some weird way connected to what I found here:
Astaire1h
I wonder if this is in some weird way connected to what I found here:
No email came saying Your Guest has Left you a Review
For a recent checkout, I just noticed that on my Profile > Reviews page it says ‘Leave a review so you can see theirs’ implying he’s left me a review. However, I’ve not received any email saying he’s reviewed. Has anyone else observed this? Have they stopped sending email notifications when someone reviews? – a hypothetical scenario discussed on some thread I read here recently.
This is what happened to me, an hour previous to this I got the blank message, made the thread and people started talking on it.
Then I got the review my guest followed by my guest has reviewed within quick order. I did my review and as of this moment I still can not see her review. When I check her page I can see my review but it is not reflected in her review count.
Since then I have not have had normal conversations with other guests and bookings.
Looks like we discussed this yesterday
Forgive my lack of caffene for my inability to check the thread.