Last night I had the fright of my life. I got what I thought was a spam request. A no photo no info profile sending a message saying ‘my girlfriend and I are very interested in booking!’. The next thing that happened scared me even more. Suddenly my airbnb profile opened up automatically on my iPad, but not as a host as I usually have it set to, but as a guest, and it said I had made an inquiry … To my own room, and bizarrely, there was a picture of a couple that were now hosting my room, with the name of the guy who had sent the message moments before. I quickly took a snapshot, and promptly had palpitations, fearing we had been hacked.
I called airbnb. It took some time to get to the bottom of it, but eventually they admitted that this was a known bug in the system, and this happens fairly often. The CSA didn’t want to admit this for some time, but kept telling me, that the guest is a verified guest and you can go ahead and accept them, unless you feel uncomfortable now. I kept asking how they managed to become hosts of my room, until I was told it was a bug they had.
Anyway, by the time I was off the phone, the person seemed to have filled in his profile, and been verified, I was the host of my room again, and I accepted his booking. Seems a nice chap. Was quite a shock though.