Hey you know what? I believe it too! This woman was so adamant, she said she had even messaged airbnb to say that she gave me all five stars, but nothing changed, so silly me just thought it was embarrassment on her part because I asked her about it. But you’re absolutely right! Why rave about the location and your stay, then mark down, and when asked about it, be genuinely shocked because you had given five stars and indeed are prepared to contact air about it.
Here is what my guest said:
Oh I’m sorry something must have gone wrong with my review submission! I put 5/5 for all …
Yes I will. I defiantly indicated 5/5 for all categories so I will be sure that they got that feedback accurate.
Following up with their support now.
No worries at all! I’ve sent an email to support just to be sure my feedback was accurately captured. Thanks again for the lovely place to stay!
Of course when nothing happened and the 4 stars stayed (and I always get five stars for value and location), I just thought she had lied. But knowing airbnb as I do now, I believe you’re right. Mistakes do get made, and they can never be bothered to fix these things, because it requires extra work (they have to ask seniors or the trip team to help fix it). And the truth is, they just don’t really care that much. If you want it fixed, you have to make a big fuss, and be prepared to come with evidence in the form of your guests messages. I suggest a screen shot before they disappear into never never land, because they love to do that.