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So I had a last minute cancellation for tonight and was getting some inquiries, I had 3 special offers out when I went to bed, one for a dog fee and two with a big fee for extra guests ( I really did not want the extra people)
So I woke up at 1:00 this morning to go to the bathroom and I checked my phone and their was a booking request (I am on IB) for tonight asking for an 11:00 AM check in… I responded no on the early check in and approved the request and all of a sudden I get a message that Air was awaiting payment and would hold the reservation for 23 hours…
Uhm, NO. So I called CS and explained to the CS agent that this would not do and he needed to cancel it on their end, he told me it was against the policy and I was stuck with it. I told him it was against my policy to block my calendar without payment. He put me on hold and came back and said they would cancel on their end no penalty.
I woke up this morning to a booked cabin for tonight, someone else booked it:)
Also it seems I’m more likely to have payment problems when there is a cancellation and then replacement booking or if a guest changes dates or extends. However I have always, eventually gotten paid.
I had a little payment panic yesterday. Turned out fine.
After reading about hosts’ payment problems here on the forum, I got nervous when the payment we expected yesterday didn’t show up in the morning, as it always has. No email about payment. I kept checking our bank account. Finally, about 5 p.m. EST, the email arrived and the payment was in our account.
Panic brought on by too much reading, I guess. My mother always said I read too much.
So I recently discovered that Airbnb is using the time that the guest indicates they are checking in as the time they set the clock for payment. (IT’s about 12 hours.) So if a guest doesn’t indicate the check in time, then it’s your normal time for payment. If you find it delayed it’s usually because the guest indicated on the booking form a later check in time. Not all guests check a time and I’ve only noticed the difference in the last 6 months.
Screw that, I will not let Air dictate to me that I have to block a date and wait. If pressed I would ask the CS person to show me exactly where in the TOS I agreed to that. Of course I could be wrong because the TOS is always changing but I have never seen anything relating to this, perhaps another host has?
I get bookings from people who don’t have enough money sometimes. They’re using debit cards and they don’t have enough in the account to pay for the security deposit authorization. Usually they end up ghosting me and not cancelling so I end up with a night I didn’t get paid for and that guest still owes me for. My guess is that if they ever tried to use Airbnb again, they’d have to pay that debt before they could book again. Airbnb doesn’t seem to be actively pursuing these debts though because some of these have been outstanding for years.
You misunderstood. My comment was not about blocked date and payment. It was when we get paid the morning after guests check in vs later in the day. If a guest actually check a later check in than what we indicate is the earliest a guest can check in they use that info to delay payment to later in the day. It was related to a post from someone who was worried that they didn’t get their payment in the morning like they are used to.
Is it what the guest says in the message will be their checkin time or when they check the block of the timeframe AirBnB provides and then includes in their booking info?
I have not seen the pattern @Lynick4442 describes. I almost always get paid in the morning and if I don’t I see people posting about how they didn’t get paid yet so I assume it’s system wide.
For the longest time I always got paid in the morning after check in. Then I noticed an occasional odd ball. I Called customer service and harassed them until they gave me an answer. Not all guests check off the time they want to check in. Just mentioned it in the message.
Of course, the CS could have given me the wrong answer but it seems to fit with the rare times guests check off a check in time.
We get the notification that a payment has been sent the day after check in, and the funds are in our bank the day after (apart from weekends obviously). We don’t have any currency conversion issues, funds come from Dublin (euro to euro), and I cannot remember ever having to wait longer than an extra day now and again.
