So I know we usually complain about how Airbnb doesn’t do this or that for us as hosts but whenever I visit the Airbnb fb page it’s just one nightmare guest complaint after another. And NO ONE can reach customer service without waiting on the phone for an hour. I would be livid if as a guest I didn’t have a direct line to speak to customer service or if my host just suddenly decided to cancel on me and I’m left scrambling to find last minute accommodations. I’m worried this is preventing new guests from trying Airbnb. As a grad student I’m relying on this income to pay for at least 2 more years of school! I’m already concerned that this winter will be even harder to fill than last winter.
And just as a side note, who is this JL Rich character who likes to answer on Airbnb’s behalf all the time, defending the company whole heartedly? It’s weird and off-putting!