I get an email from Airbnb that they will no longer enforce aspects of my rental agreement because prior guests have broken parts of it? What the Heck?
That is right. Because two prior guests have created extra messes to clean up and forced me, the host to pay extra cleaning costs to cleanup those messes, thus filing claims against the guests for damages, from this point on they will no longer take money out of my guests deposit to reimburse me for the same problem.
If this sounds ridiculous, I agree. Their side is that I should raise my rental fees to cover the costs of the few that cause.
I have a few problems with that and Airbnb does not want to hear it as they rudely told me on the phone today.
- Why should everyone have to pay for the messes that only a few make?
- If I raise my rates, I will no longer be competitive with the rental homes in my area.
- Does AirBNB not realize that if I raise my rates on their site, I will get less rentals from their site and more from others like VRBO and Homeaway? Seems like they are screwing themselves, and us the hosts here.
What are they thinking?
Please be aware that AirBNB is refusing to honor portions of my rental agreement and may do this to you also.
Please let us know here if you have had a similar situation with AirBNB.