This guest booked for 3 months (yes I know, desperate) and said wouldnt cancel under any circumstances because she had to start Uni. I have a strict cancellation policy. No mention of any debilitating illnesses ref C-19. So then want to move dates without penalty because of travel difficulties from USA to UK. So I said only if reduce to one month. Then of course, a guy stayed for 2 weeks - FROM USA. So he didnt have a problem. Now of course, OR COURSE, two days before meant to arrive wants to cancel without penalty.
I have not had a single (on strict) cancellation penalty honoured by Airbnb. Do I want to take this womens money for a whole month? Not really. She hasnt offered a week penalty, or even a day, so no give and take, just take. As always happens.
I like many others have lost thousands. Really tough going, and for the people who service the flat financially (I would share with them - and have been all through).
What to do??